Return and Cancellation Policy

Last updated: August 1, 2026

Please review this policy before placing your order. Because many of our products are collectible or limited-release, some purchases are final sale.

Order Cancellations

To request a cancellation, email occandcollectibles@gmail.com as soon as possible with your order number. Cancellation requests are not guaranteed.

Orders cannot be cancelled after they have entered fulfillment or shipped.

• In-stock orders: Approved cancellations are subject to a 5% cancellation fee.
• Pre-orders: Approved cancellations are subject to a 10% cancellation fee.
• Unavailable items: If we cannot fulfill an item, it will be refunded in full.

All refunds are issued to the original payment method. We do not offer store credit.

Final-Sale Items

The following cannot be returned or exchanged:

• Trading card game products
• Trading cards and sealed products
• Sale, clearance, and final-sale items
• Gift cards and digital products
• Opened, used, or altered products

Items purchased with a final-sale promotional code are also final sale.

Eligible Returns

Unopened, non-TCG products may be returned within 14 days of delivery.

To qualify, the product must be unused, sealed, and in its original condition. Contact occandcollectibles@gmail.com before sending anything back.

Customers are responsible for return shipping. Original shipping charges are non-refundable. Approved returns will be refunded to the original payment method after inspection.

Damaged or Incorrect Orders

If you receive the wrong item or a product with significant shipping damage, contact occandcollectibles@gmail.com within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product, shipping box, and packaging

Keep the product and packaging until we finish reviewing the claim.

Packaging Wear

Minor dents, scratches, creases, loose wrapping, and small packaging tears can occur during manufacturing or shipping. Cosmetic packaging wear does not qualify for a refund when the product itself is complete and usable.

Manufacturer Defects

We are not responsible for defects originating from the manufacturer, including printing errors, card condition, centering, missing cards, duplicate cards, or damaged cards found inside sealed products.

These concerns should be submitted directly to the manufacturer. We can help you find the correct manufacturer support information.

Shipping Protection

Shipping protection is optional. If you do not want it, remove it from your cart before checkout.

Once an order is placed, the shipping-protection fee cannot be removed and is non-refundable. Protection does not cover shipping methods identified as excluded, including untracked letter mail.

Refund Processing

Approved refunds are sent to the original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear.

Contact Us

Questions or requests can be sent to:

Email: occandcollectibles@gmail.com

This policy does not limit any rights customers may have under applicable consumer-protection laws.

Note

All policies are subject to change at any time without notice. The policy in effect at the time an order is placed will apply to that order. Changes will not affect any rights provided under applicable consumer-protection laws.

Pre-Order Information

Please review the following terms before purchasing a pre-order product.

Pre-Order Cancellations

Approved pre-order cancellations are subject to a 10% processing fee.

Cancellation requests must be submitted more than seven days before the scheduled release date. Beginning seven days before release, all pre-orders are final sale and cannot be cancelled.

Release dates may change. The applicable cancellation window will be based on the latest release date provided by the manufacturer or distributor.

When Will My Order Ship?

An order containing both pre-order and in-stock products will be held until every item is available.

Release and arrival dates are estimates provided by manufacturers and distributors. Delays may occur and are outside our control. We will ship the order after all products have arrived and are ready for fulfillment.

Split Shipments

If you want available products shipped before the remaining pre-order products arrive, contact occandcollectibles@gmail.com.

Additional shipping charges will apply. Split-shipment requests are subject to approval and may not be possible after an order enters fulfillment.

Product Allocations

Pre-order quantities are not guaranteed until inventory is received and confirmed.

Manufacturers and distributors may reduce the quantity allocated to us. If this happens, orders will generally be fulfilled in the order they were received.

If we cannot fulfill an item or must reduce its quantity, the unfulfilled amount will be refunded to the original payment method.

Quantity Limits

We may limit or adjust quantities for high-demand or limited-release products. This may include suspected buyouts, duplicate orders, purchases intended primarily for resale, or attempts to avoid posted quantity limits.

If we adjust an order, we will notify the customer and refund any unfulfilled quantity to the original payment method.

Note

All policies are subject to change at any time without notice. The policy in effect when an order is placed will apply to that order. Changes will not limit any rights provided under applicable consumer-protection laws.